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About Us, Our Values, Our Team Our Mission and Vision Our Core Values Our Management Team
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"The goal of Mark L. Gray and Associates, LLC is to be recognized as a leading provider of quality telecommunications equipment and service within our target markets. We create value in all relationships and enrich the lives of our clients, employees and community while producing financial returns and rewarding our members."
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Our Core Values:
Experience:
Mark L. Gray and Associates is staffed by experienced consultants who work on a wider range of projects with requirements similar to yours. This broad-based accumulation of experience coupled with skillful use of problem-solving techniques assures that your project will run as smoothly as possible.
Knowledge:
At Mark L. Gray and Associates, we invest in continuing education to maintain our knowledge base with up-to-the-minute information about telephony, telecommunications and network services vital to your business. Through participation and involvement in industry and trade associations and key vertical industry groups our consultants keep abreast of new developments in our core areas of expertise. Resources:
Our experience and relationships developed across the field, including specialists in a wide variety of contact center, technology and telecommunications disciplines, serves as a resource pool for our individual consultants.
Commitment:
Mark L. Gray and Associates is commited to providing excellent service to the profession and its clients.
Professionalism:
Mark L. Gray and Associates are business people and professionals. We will handle your project responsively, with sensitivity to your personnel and the needs of your organization.
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Management Team: Mr. Gray has worked for Fortune 200 Companies Xerox, MCI and Sprint where he had responsibility for sales operations valued at as much as $36 million in annual revenues. In addition, based on his successful involvement with several start up firms he launched Mark L. Gray and Associates in May 2004 as a sales and marketing consulting firm with clients in the higher education, software and call center markets, providing management and technology advice to owners, principals and managers seeking to enter new markets, launch new products, increase sales revenues or reduce cost of sales.
Brian Root, MBA, Chief Operations Officer, is responsible for day to day operations, training and sales. Mr. Root has also worked for Fortune 200 Companies AT&T, Sprint and IKON in both operations and the sale of technical products and services including outsourced professional labor. His background of over twenty years experience includes successful start up firms. Brian has achieved numerous awards for his successes. His previous roles have also included the training of others to duplicate his success and to transfer technical knowledge to non-technical people.
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